Q. How far in advance do I need to schedule my vehicle pickup?

A. The more notice in advance we have, the better. Since our auto transport trucks pick up and deliver vehicles all over the country, we can better schedule your vehicle pickup with advance notice. If your are leaving the area, be sure to plan enough time in advance for your vehicle to be picked up before you go. If for some reason this cannot be done, you must make arrangements to have a third party, such as a relative, friend or neighbor, release the vehicle on to the truck for you. They will have to sign for you, as well, in order to release the vehicle.

Q. Will you pick up and deliver my vehicle door-to-door?

A. We do offer door-to-door auto transport service. However, there are instances that we cannot deliver directly to your door due to the size of our auto carriers. The size of your street may prohibit direct delivery to your door. Also, some towns and cities do not allow trucks on their streets. If we cannot get to your door, we will deliver your vehicle to the next most convenient, accessible location such as the nearest major crossing street, a shopping mall or supermarket.

Q. How long will it take to pickup and deliver my vehicle?

A. Coast-to-coast trips usually take between 10 and 14 days. Shorter trips range from 3 to 10 days, depending on the actual distance. Some factors may delay a trip, including traffic, weather, and truck breakdowns.

Q. Can I ship personal items in my vehicle?

A. We prefer that no personal items be placed in your vehicle when it is being shipped. Personal items may cause damage to the vehicle and we are not responsible for any damages that may be caused.

Q. What happens if I cannot be reached at delivery time?

A. We will attempt to contact you 24 hours prior to delivery so you will have enough time to make arrangements. If we cannot contact you and/or you are not available for delivery, we will keep your vehicle on the truck to deliver at a later date, or we will leave it at a local storage terminal. To avoid additional charges from either of these results, please let us know in advance if you will not be available for delivery.

Q. What if I cancel my order?

A. You may cancel your order at any time as long as your vehicle has not been assigned to a truck for pick up. Any deposit that has been paid will be refunded, less a $35 administration fee if you paid with a check or credit card. If your vehicle has already been assigned to a carrier, the deposit is non-refundable. That money will be used to pay for the truck that is already in route to your pick up location.

Q. Is my car insured?

A. Your car is insured for the Blue Book value the entire time it is on the truck. Clearly listed on your Shipping Order and Bill of Lading are occurrences not covered. At the time of pick-up, a condition report is filled out and signed by both the person turning the car over and the truck driver, and you are given a copy. Upon delivery of your vehicle, this same report is presented. You should compare the condition of the vehicle to the report thoroughly at that time. If you feel damage has occurred to your vehicle during delivery, you must note it on the report before you sign it and the driver leaves. Any claims made after the report has been signed will not be honored.

These are the most frequently asked questions that we answer for people. If we have not covered all of your questions or concerns, please call or email us and we will be happy to assist you.